Privacy Policy

Effective Date: January 1, 2026

1. Information We Collect

We collect the following types of information:

Personal Information

• Full name
• Date of birth
• Government-issued identification details
• Email address
• Phone number
• Billing and mailing address
• Emergency contact information
• Payment information when you make a booking or purchase
• Signed liability waivers and safety acknowledgments
• Opt-in records and timestamps for SMS, email, and other communications

Non-Personal Information

• IP address
• Browser type
• Device information
• Operating system
• Website usage data
• Cookies and similar technologies

Customer Communications

• Records of inquiries and customer support requests
• Booking details and rental preferences
• Service history and customer feedback

2. How We Use Your Information

We use collected information to:

• Process reservations, rentals, and payments
• Verify identity and eligibility to operate watercraft
• Comply with California boating regulations and safety requirements
• Send booking confirmations, reminders, and receipts
• Provide customer support
• Improve our website and services
• Maintain safety and incident records
• Prevent fraud and enhance security
• Maintain communication preferences and consent records
• Send promotional communications when authorized

3. SMS Messaging & Compliance

Text Message Program Terms & Conditions

By opting into our SMS messaging services, you agree to receive text messages related to our services, including booking confirmations, reservation reminders, customer support communications, service updates, and important notifications.

Opt-In & Consent

• You will only receive messages after providing explicit consent.
• We maintain timestamped records of all opt-in actions.
• We comply with the Telephone Consumer Protection Act (TCPA) and applicable federal and state laws.

Opt-Out Instructions

• You may opt out at any time by replying STOP.
• You will receive a confirmation message after opting out.
• No further messages will be sent unless you opt in again.
• Opt-out requests are processed promptly.

Message Frequency & Content

• Message frequency varies depending on your bookings and interactions.
• Messages relate directly to services you request.
• Promotional messages are sent only when consent has been provided.

Help & Support

• Reply HELP for assistance.
• Contact us at +1 (916) 206-3439.

Carrier Information

• Message and data rates may apply.
• Carriers are not responsible for delayed or undelivered messages.
• Supported carriers include major U.S. mobile providers and regional carriers.

SMS Data Protection Statement

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Information sharing with subcontractors performing support services, such as customer service, payment processing, reservation management, or SMS delivery, is permitted only as necessary to provide services.

All other categories exclude text messaging originator opt-in data and consent information, which will never be shared with third parties.

4. Information Sharing & Disclosure

We do not sell, rent, or trade personal information.

We may share information with:

Service Providers

• Payment processors
• Reservation and scheduling platforms
• Email and SMS service providers
• Website hosting and analytics providers

All service providers are contractually required to protect your information.

Legal Compliance

We may disclose information when required by:

• Federal, state, or local law
• Court orders
• Law enforcement requests
• California Division of Boating and Waterways requirements
• U.S. Coast Guard regulations

Safety Purposes

We may disclose information when necessary to protect customers, employees, property, or the public.

Business Transfers

In connection with a merger, acquisition, or asset sale, information may be transferred while remaining subject to this Privacy Policy.

5. Data Security

We maintain reasonable administrative, technical, and physical safeguards, including:

• Encryption of sensitive information
• Secure payment processing
• Access controls and authentication procedures
• Employee privacy training
• Security monitoring and updates
• Secure backup systems

While we strive to protect your information, no transmission method or storage system can be guaranteed 100% secure.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Improve website functionality
• Analyze website traffic and usage
• Remember user preferences
• Measure advertising and marketing performance
• Enhance user experience

You may manage cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.

7. Your Rights & Choices

California residents may have rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including:

• Accessing personal information we collect
• Correcting inaccurate information
• Requesting deletion of personal information
• Limiting the use of sensitive personal information
• Requesting information about how personal data is used
• Opting out of promotional communications
• Opting out of SMS communications by replying STOP

We will not discriminate against you for exercising your privacy rights.

To submit a privacy request, contact us using the information provided in Section 10.

8. Applicable Federal & California Laws

Our privacy practices may be subject to:

Federal Laws

• Federal Trade Commission Act (FTC Act)
• Telephone Consumer Protection Act (TCPA)
• CAN-SPAM Act
• Children's Online Privacy Protection Act (COPPA)
• Americans with Disabilities Act (ADA)

California Laws

• California Consumer Privacy Act (CCPA)
• California Privacy Rights Act (CPRA)
• California Online Privacy Protection Act (CalOPPA)
• California Harbors & Navigation Code
• California Business & Professions Code §17200

9. Third-Party Links

Our website may contain links to third-party websites, booking platforms, social media platforms, and service providers.

We are not responsible for the privacy practices of third-party websites and encourage you to review their privacy policies before providing personal information.

10. Contact Us

If you have questions regarding this Privacy Policy or how your information is handled, please contact: